CA Service Desk Manager Action Pack

Easily incorporate CA Service Desk Manager into your automation workflows


CA Service Management service desk capabilities streamline support operations by combining comprehensive support processes with a new, modern xFlow analyst experience. Combined with a unified user experience that's focused on self-service, mobility, social media-based collaboration and advanced analytics, users can become better informed and work more naturally.

Prerequisites:

  • CA Continuous Delivery Automation (formerly known as CAAutomic Release Automation) v12.0 or above
  • A Windows or Unix automation agent

Installation:

  • Download the Action Pack from Automic Marketplace
  • Log onto the CA Automic Web Interface
  • Navigate to Administation tab
  • Click Packs then click Install Pack
  • Select the Action Pack that you downloaded
  • Upon installation, the pack PCK.AUTOMIC_CA_SDM should appear

Available Actions:

  • Create Ticket
  • Change Ticket Status
  • Get Ticket Status
  • Log Comment
No content available.

For detailed compatibility information try the Compatibility checker.

Full documentation for this package is included as an object within the package download.

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Find platform support and compatibility information for Package.CA.SDM in our compatibility matrix.
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Products Continuous Delivery Automation, Service Orchestration, Automic Automation
Versions 12.x
Solution Area ITSM
Operating Systems Linux, Windows
Last update 2020-09-11 13:30:21.0
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